If you are using a new Smart Card that has been issued by your sponsoring bank you may receive this error message when you enter your PIN for the first time in PT-X: Unable to authenticate with the Bacs Payment Services Website
- It may be that you haven't registered your smart card certificates in Gemalto.
- It may be that your smart card is not registered on the payments services website.
- It may be that your smart card is not active, your bank hasn't set it to Live.