The Direct Debit Guarantee gives your customers complete reassurance of being protected.Safeguards include an immediate money back guarentee from their bank or building society if money is debited from their account in error.
They also must receive advance notice from your company at the start of the direct debit agreement and if the date, amount or frequency of the Direct Debit changes.
Of course, your customer has the right to cancel a direct debit at any time by writing to or phoning their bank and also letting you know.