Please note: Password resets can be actioned by the ‘Forgot Password’ feature on the main logon page or by the company system administrator.
Password Expiration:
PT-X is setup to expire all users password on 60 day intervals; this is a security feature for all system users and may not be altered.
Reminder notification of password expiration will be emailed 10 days before this happens. Users should logon and amend the password at the earliest opportunity to prevent being locked out.
Password Reset Expiration:
Please note that you have 10 minutes to reset a password from when a reset is triggered by an administrator or via the logon screen reset menu. After this period you'll need to request a new password reset link.
Password Resets will auto-fill the new password but will require the user to key in their email address.
If the browser is storing old user credentials, this may need to be cleared from the browser if experiencing issues whilst using the reset link from the notification email.
Incorrect Entries:
Passwords entered incorrectly more than 3 times, by default, will be locked out and require a full reset.
Incorrect URL / Stored Passwords:
It is strongly recommended not to save passwords into any browser, for security purposes and to lock desktop machines when not in use.
The PT-X site can be saved as a book mark within the browser, but should be saved as https://uk.pt-x.com Accounts may end up being locked out if trying to log into the site using a bookmark from a previous password reset email.
PT-X Drive:
If using PT-X Drive and a password reset has just been completed, this would lock out immediately if the Drive Service has not been stopped. The Service will be constantly using the old encrypted credentials to log into PT-X in the background.
If you require any assistance in doing this, then please contact Bottomline Cloud Support on +44 (0) 118 925 8250 choose option 2 for technical support and then select option1 for PT-X, HSBC IP Cloud or Unity EPayments or email emea-support@bottomline.com