MFA tokens are designed to provide a second factor for a (Human) user.
PTX Drive is an automated service (a computer program) to upload files to PTX. It cannot use a second factor (as a human would need to get involved every time it tries to connect to type the code in).
In some case's of PTX implementation, it is typical to set PTX Drive up to use a specific user account like ‘PTXDRIVE’ in configuration. This account would not have MFA enabled.
MFA will become mandatory for all users (Humans) to use. However, MFA will not be required on accounts associated with PTX Drive.
For technical assistance, please contact us:
EMAIL: emea-support@bottomline.com
TEL: +44 (0)118 925 8250, then option 2 for technical support and 1 for PT-X