The requirement for a strong password within PTX Payments are:
- 8 Characters Minimum
- 1 Lowercase Character
- 1 Uppercase Character
- 1 Number
Users are allowed a maximum of three strikes on entering a wrong password; after this, the account is locked-out and must be reset by a system administrator.
Please be aware that you have 72 hours to set up your new password from the time the reset email was sent. After this, you’ll need to request a new password reset.
If a PTX session is left idle, PTX will prompt a user after a nine minute interval that the session has become stale as will automatically log the user off. The session will automatically be logged off one minute after this prompt (10 minutes window).