To check the plugin version, you will need to:
- Click on the Start Menu
- Key 'Control Panel' into the search menu
- Click on Control Panel to open the menu
- Under Programs, click 'Uninstall a Program'
From this menu, search for Bottomline PTX SmartCard Plugin - if the version is less that 22.214.171.124 you will need to uninstall this version:
- Click on the item installed
- Uninstall from the top menu bar