If you are looking to suspend/freeze taking your customers payments via direct debit and you are using payment plans, then we would suggest you consider one of the following actions:
- Change the date on the individual plan to when you want to start collecting again.
- Allow the automated sweep to happen as usual but just reject the file before it gets sent. You’ll still then have a collection history but the status will show as deleted.
If you were to just suspend a mandate, the system would collect missed payments once the mandate is reactivated.