Most internet browsers will automatically store (or prompt) user information locally on a user’s machine when visiting web sites.  These are called ‘Cookies’ and generally store information like settings, location, and password information.

Whilst logging into PT-X, you may find that the browser will prompt or automatically complete password information; which if stored, can lock out an account (if an older password/username).

If this has occurred, we suggest clearing out the cache and any stored password information that the browser may hold.  To do this, follow the below steps.

If you are unsure with any of the below steps, you may want to consult with your Internal IT teams, before proceeding:

Chrome

Passwords:

Open an new tab and navigate to  chrome://settings/passwords  and where needed, remove any saved passwords associated with pt-x.com

You may also wish to turn off Auto Sign-in or disable the offering to save passwords.

Browser Cache:

Open a new tab and navigate to  chrome://settings/clearBrowserData  and where needed, clear any stored browser data; choosing either Basic or Advanced.

Advanced option will allow for more bespoke browser data to be removed, such as form data, passwords, and autofill form data.

Firefox

Passwords:

Open a new tab and navigate to the open menu in the top right hand corner, then choose options or copy this link into your browser:  about:preferences#privacy  under Forms & Password, click ‘Saved Logins’ highlighting the older logon details and ‘Remove’.  Exceptions can also be added that will prevent the browser from prompting to save passwords.

Browser Cache:

Open a new tab and navigate to the open menu in the top right hand corner, then choose options or copy this link into your browser: about:preferences#privacy  under ‘Cookies and Site Data’, choose either, ‘Clear Data’ to delete all stored cookies, ‘Manage Data’ to clear pt-x.com site cookies only or ‘Exceptions’ to add exception to storing cookie data.

Internet Explorer

Passwords:

In internet Explorer, navigate to the Tools menu > Internet Options.  Under the General tab, click the Delete button; selecting ‘Passwords’ and Delete.

Browser Cache:

In internet Explorer, navigate to the Tools menu > Internet Options.  Under the General tab, click the Delete button; selecting ‘Form Data, Cookies’ and Delete.  If selecting all items, the ‘Delete Browser history on exit’ can be used to clear all data on exiting the browser.