For support related queries on PTX Payments (Bacs, FPS, DDM) or International Payments, please contact the Support Team by:
Email: emea-support@bottomline.com
Phone: 01189 258 250 option 2 then 1.
Alternatively you can log a case in the Customer Care Portal.
| Subscription Service | Operating Hours | Time Zone |
|
PTX Payments |
08:00-22:30 Monday - Friday |
UK |
|
PTX International Payments |
08:30-17:00 Monday - Friday (excluding UK Public holidays) |
UK |
For other modules, technical support is on a best endeavours basis outside of core hours.
Further details can be found on our website. https://www.bottomline.com/uk/support-services/contact-support