Cloud Solutions Support
Below you will find the various ways in which you can contact the Technical Support team.
Telephone: +44 (0) 118 925 8250
Choose option 2 for Technical Support then select option 1 for PTX, HSBC-IP Cloud or Unity E payments.
Email: emea-support@bottomline.com
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Core Support Hours:
8:30 - 17:30 | Monday – Friday
Cloud Solutions Support for Bacs and Direct Debit Management Hours:
8:00 – 22:30 | Monday – Friday
For other modules, technical support is on a best endeavours basis outside of core hours.