How do I retrieve the log files for PTX Drive? Cloud Payments Expert December 28, 2018 13:43 Updated Follow Go to the installation path for PTX Drive on your Network The default path is usually C: PTX Drive. The directory you are looking for is called PTX Logs and the file is called log.out Related articles How do I upgrade PTX Drive? How do I reset the password for the PTX drive account? How do I remove a saved password or clear my browser cache? How do I find the PT-X Drive Installation Guide? How do I manually install the Gemalto Certificates?