Once you Send a payment it will enter the banking networks and any recovery will be outside our control.
On Priority Payments (SWIFT), we can attempt to recall funds that have been sent to an incorrect account, however, this option is not available for local payments.
Please note, we cannot amend beneficiary details retrospectively once a payment has been released. Recalls are not always successful as it relies on the co-operation and approval of the receiving bank and the beneficiary.
We can only place one recall on a payment and this cannot be cancelled. Once the recall has been placed, our banking partner will chase for a response after seven working days. No further chaser will be made until a response is received.
Additional note, this will only be done on a "best endeavours" basis. This may incur a fee (please refer to your contract).
The best method in which to get funds returned, is for the beneficiary to contact the receiving bank directly, inform them of the situation and request that they reject the payment.