Once you Send a payment it will enter the banking networks and any recovery will be outside our control.
On Priority Payments (SWIFT), we can attempt to recall funds that have been sent to an incorrect account, however, this option is not available for local payments.
Please note, we cannot amend beneficiary details retrospectively once a payment has been released. Recalls are not always successful as it relies on the co-operation and approval of the receiving bank and the beneficiary.
We can only place one recall on a payment and this cannot be cancelled. Once the recall has been placed, our banking partner will chase for a response after seven working days. No further chaser will be made until a response is received.
Additional note, this will only be done on a "best endeavours" basis. This may incur a fee (please refer to your contract).
The best method in which to get funds returned, is for the beneficiary to contact the receiving bank directly, inform them of the situation and request that they reject the payment.
Can I get Proof of Payment?
A screen shot of the Payment Details screen from PTX showing that a payment has been COMPLETED and therefore sent to the payment networks, may provide your beneficiary with some reassurance that you have made the payment.
For a SWIFT routed payment we can provide a SWIFT MT103 “Proof of Payment” message confirming that a payment is in the SWIFT network. There is no formal equivalent for Regular routed payments. Please contact Support to request a SWIFT Proof of Payment. There is a charge for this service as stated in your Contract.