The PTX platform will automatically move any Direct Debits due for collection in line with your collection profile settings. It is important to check that all direct debit data has moved over as expected.
For any direct debit submissions that have not been created please follow the steps below to run a Direct Debit sweep manually:
NOTE: This will need to be done by a user who has administrator privileges within PTX.
IMPORTANT: If there are multiple collection profiles that need to have the DDM sweep performed, then the process will need to be repeated against each profile in turn.
RUN SWEEP MANUALLY:
1 - After logging in to PTX as an admin user, go to the settings menu (via the cog icon in the top right corner of the screen, next to your initials) and select 'Collection profiles'
2 - Click on the name of the collection profile that you want to run the DDM sweep for
3 - Go to the 'Scheduling' tab
4 - Click 'Sweep now' next to the 'Sweep for collections' setting
5 - You will initially be presented with a message that says, "The sweep for Direct Debit items is in progress"
6 - When this message changes to "A sweep for direct debit items has been requested, if there are items due a collection batch will be created shortly" then the sweep should have been completed and a corresponding payment batch should be available to process in the usual way.
7 - All payments picked up by the sweep will appear in a draft batch within the payments screen.