FAQs
Answers to your most common questions.
Payments
- How do I authenticate with the Bacs Payment Services Website? I keep on getting an error saying "Unable to authenticate".
- How do I check that my smart card has been setup correctly by my Bank?
- How do I find out what an error message means when verifying my mandates? "Sort code data not held for this account"
- How do I get my pin prompt to appear?
- How do I get the PIN entry box for my Smart Card to appear?
- How do I stop getting an error message when I try to send a payment - "You do not have permissions to approve this payment" - What does this mean?