FAQs
Answers to your most common questions.
Payments
- How do I register the security certificates for Gemalto?
- PTX - Release Notes
- How do I activate and set up a new smart card?
- How do I add / edit a Service User Number (SUN) in PTX?
- How do I add a new user in PTX?
- How do I approve payments in PTX (Direct and Indirect)?
Multi-Factor Authentication (MFA)
- How do API & PTX Drive users manage MFA?
- How do I Delete a User with an Error Occurred During Multi Type Save?
- How do I enable the enhanced security login process for PT-X (Multi Factor Authentication)
- How do I find the app? Is the PT-X Multi Factor Authentication iphone app available in all app stores?
- How do I get further security protection? We already have MFA enabled. Is there further protection available around our payments?
- How do I get the mobile phone app to work? I get an error message invalid verification code
Managing your Account
- How do I reset my password?
- How do I receive my password reset email?
- How do I add/remove email notifications?
- How do I change the originating bank account details?
- How do I change the Transmission type and what do they mean?
- How do I contact Bottomline?
Drive
- Duplicate Filename Check
- How do I find the PT-X Drive Installation Guide?
- How do I upgrade PTX Drive?
- How can I find out which version of PTX Drive I am on?
- How do I reset the password for the PTX drive account?
- How do I retrieve the log files for PTX Drive?
Direct Debit Management
- How do I add a one off collection manually?
- How do I change the Reference field in PTX DDM?
- How do I check the collections forecast? It doesn't look accurate.
- How do I create a contact?
- How do I create a mandate?
- How do I create a plan template in PTX DDM?
Protect
- How do I setup PT-X Protect on existing payment profiles
- How does PTX Protect work and will it continue to develop over time?
- How does PTX Protect address customer pain points?
- How does PTX Protect work? Can it screen payments against a blacklist?
- How does PTX Protect work? What are the benefits?
- How does PTX Protect work? Can PTX Protect flag all first time payments to new bank accounts?
Documents
- How and why should I verify my domain?
- How do document discussions work?
- How do I add additional recipients?
- How do I attach supporting files?
- How do I find out what the password policy is?
- How do I find out what the retention period is?
Verify
- How do I check how many credits I have remaining?
- How do I find examples of the PTX Verify API calls that could be used on our website, as part of our customer on-boarding process?
- How do I find more UK Sort Code & Account Number Validation test cases?
- How do I find out about 'non-consented accounts'?
- How do I find out about Building Society Roll Numbers?
- How do I find out about Head Office Collections Accounts (HOCA)?
Web Forms
- Can PTX Web Forms deliver a fully branded, intuitive sign-up experience?
- Can PTX Web Forms help reduce costly errors and ensure compliance during Direct Debit signup?
- Can we benefit from PTX Web Forms in an outsourced managed service?
- How do I configure my forms ?
- How do I encode requests?
- How do I export Direct Debit Applications data in Web Forms?
International Payments
- What are the SEPA Countries for International Payments?
- Are there Payments Guides for International Payments?
- What are the Foreign Exchange (FX) timelines for International Payments?
- What are the Currency Pairs for International Payments?
- What are the Payment Timelines for International Payments?
- Which Countries are Sanctioned/Excluded for International Payments?