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Direct Debit Management

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  • How can I validate that a collection is scheduled to be collected next month?
  • How do I add a one off collection manually?
  • How do I change the Reference field in PTX DDM?
  • How do I create a contact?
  • How do I create a mandate?
  • How do I create a plan template in PTX DDM?
  • How do I edit a collection profile in PTX DDM?
  • How do I edit the plan date in the template once I have set it up?
  • How do I find out what information is required to fill in the ad hoc template spreadsheet?
  • How do I find out why a collection hasn't been taken?
  • How do I make a refund in DDM?
  • How do I reconcile my collections?
  • How do I remove a signature image from a collection profile?
  • How do I search for a specific mandate?
  • How do I set up a payment plan with a different first and last amount?
  • How do I stop a letter from being sent?
  • How do I stop a planned collection from a mandate?
  • How do I update our payment plans?
  • How do I upload all my customers details and collections?
  • How do I verify an account? What does this account has not been verified mean?
  • How do you delete a transaction from a tile?
  • How often is the collections forecast updated? It doesn't look accurate.
  • PTX DDM - Suspending Payment plans

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